By utilizing our shipping service, you acknowledge and agree to the following terms. Free shipping is available for sample submissions of 10 or more samples. Please note that free shipping is a promotional offer and may be modified or discontinued at any time at the company's discretion. For submissions of fewer than 10 samples, the customer will be responsible for shipping costs, which will be calculated at checkout.

Payment for testing services is required upfront. Refunds may be issued in cases where testing cannot be completed due to issues within our control. However, refunds are not issued for samples that do not meet submission requirements or for shipping costs.

Customers must ensure that all samples are securely packaged to prevent any damage or contamination during transit. We are not liable for any damage, loss, or contamination of samples resulting from improper packaging or inadequate labeling.

In addition, customers must provide complete and accurate contact information, including their name, phone number, email address, the address of the sample location, and a signed submission form. It is essential that the samples correspond to the details submitted in the order form to ensure accurate processing and analysis. We recommend that customers retain the tracking number for reference. Customers are responsible for any issues that arise with the carrier during transit.

By proceeding with the shipment, you confirm that you understand and accept these terms and conditions. Our company is not responsible for any delays, damages, or losses incurred during shipment if the conditions outlined above are not met.